Dear Mr Barton,
I wrote to the ‘Customer Services’ department of your airline almost three weeks ago and have not received a response to my serious questions let alone the courtesy of any sort of reply. This I find contemptible.
Back in April / May 2010 I had a most unsatisfactory experience with the same department in trying to claim a refund, that time by email, for overcharging me for baggage. Indeed I never received the eventual cursory £8 refund offered. Matters appear not to have improved a jot.
Admittedly, you were not in charge at that time. However, I would ask you now to investigate why I have had no answer to my letter of 4th inst. Should they claim never to have received this, I will be happy to furnish you with a copy thereof.
I gather that you are a member of Sunningdale and the R&A – we share a mutual friend in Minnow Powell. A few days ago you purchased over £89,000 worth of shares in your company. I trust your confidence in the performance of the airline is not misplaced because to be honest, your customer services are a disgrace.
A.J.P.( Jamie )Summers
Reply from John Barton, 22 July 2013: