Dear John,

I today received a prompt and well-written reply to my earlier letters from your Marketing Director, Peter Duffy who addressed all my concerns. A copy thereof is enclosed.

Thank you for interceding on my behalf. Minnow asserts that ‘Customer Services’ is no longer an important part of business but I beg to differ ! Lufthansa, for example, run an excellent department – I do hope you can ‘up the game’ of your own team and wish you well in your years to come at easyJet.

Yours ever,

Jamie Summers

Reply from easyJet Marketing Director Peter Duffy, 16 July 2013: