{"id":42,"date":"2013-07-29T00:00:45","date_gmt":"2013-07-29T00:00:45","guid":{"rendered":"http:\/\/www.shirtyletters.com\/?p=42"},"modified":"2014-09-18T10:27:01","modified_gmt":"2014-09-18T10:27:01","slug":"third-letter-to-john-barton-chairman-of-easyjet","status":"publish","type":"post","link":"http:\/\/shirtyletters.com\/?p=42","title":{"rendered":"Third letter to John Barton, Chairman of easyjet"},"content":{"rendered":"<div class=\"pdfprnt-buttons pdfprnt-buttons-post pdfprnt-top-right\"><a href=\"http:\/\/shirtyletters.com\/index.php?rest_route=%2Fwp%2Fv2%2Fposts%2F42&print=pdf\" class=\"pdfprnt-button pdfprnt-button-pdf\" target=\"_blank\"><img src=\"http:\/\/shirtyletters.com\/wp-content\/plugins\/pdf-print\/images\/pdf.png\" alt=\"image_pdf\" title=\"View PDF\" \/><\/a><a href=\"http:\/\/shirtyletters.com\/index.php?rest_route=%2Fwp%2Fv2%2Fposts%2F42&print=print\" class=\"pdfprnt-button pdfprnt-button-print\" target=\"_blank\"><img src=\"http:\/\/shirtyletters.com\/wp-content\/plugins\/pdf-print\/images\/print.png\" alt=\"image_print\" title=\"Print Content\" \/><\/a><\/div><p>Dear John,<\/p>\n<p>I today received a prompt and well-written reply to my earlier letters from your Marketing Director, Peter Duffy who addressed all my concerns. A copy thereof is enclosed.<\/p>\n<p>Thank you for interceding on my behalf. Minnow asserts that \u2018Customer Services\u2019 is no longer an important part of business but I beg to differ ! Lufthansa, for example, run an excellent department \u2013 I do hope you can \u2018up the game\u2019 of your own team and wish you well in your years to come at easyJet.<\/p>\n<p>Yours ever,<\/p>\n<p>Jamie Summers<\/p>\n<hr \/>\n<p>Reply from easyJet Marketing Director Peter Duffy, 16 July 2013:<\/p>\n<p><a href=\"http:\/\/shirtyletters.com\/wp-content\/uploads\/2013\/07\/Reply-from-easyJet-Marketing-Director.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-large wp-image-62\" src=\"http:\/\/shirtyletters.com\/wp-content\/uploads\/2013\/07\/Reply-from-easyJet-Marketing-Director-745x1024.jpg\" alt=\"Reply from easyJet Marketing Director\" width=\"474\" height=\"651\" srcset=\"http:\/\/shirtyletters.com\/wp-content\/uploads\/2013\/07\/Reply-from-easyJet-Marketing-Director-745x1024.jpg 745w, http:\/\/shirtyletters.com\/wp-content\/uploads\/2013\/07\/Reply-from-easyJet-Marketing-Director-218x300.jpg 218w\" sizes=\"(max-width: 474px) 100vw, 474px\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dear John, I today received a prompt and well-written reply to my earlier letters from your Marketing Director, Peter Duffy who addressed all my concerns. A copy thereof is enclosed. Thank you for interceding on my behalf. Minnow asserts that \u2018Customer Services\u2019 is no longer an important part of business but I beg to differ &hellip; <a href=\"http:\/\/shirtyletters.com\/?p=42\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Third letter to John Barton, Chairman of easyjet<\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[5],"tags":[],"_links":{"self":[{"href":"http:\/\/shirtyletters.com\/index.php?rest_route=\/wp\/v2\/posts\/42"}],"collection":[{"href":"http:\/\/shirtyletters.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/shirtyletters.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/shirtyletters.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/shirtyletters.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=42"}],"version-history":[{"count":4,"href":"http:\/\/shirtyletters.com\/index.php?rest_route=\/wp\/v2\/posts\/42\/revisions"}],"predecessor-version":[{"id":63,"href":"http:\/\/shirtyletters.com\/index.php?rest_route=\/wp\/v2\/posts\/42\/revisions\/63"}],"wp:attachment":[{"href":"http:\/\/shirtyletters.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=42"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/shirtyletters.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=42"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/shirtyletters.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=42"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}