{"id":27,"date":"2013-07-16T12:43:00","date_gmt":"2013-07-16T12:43:00","guid":{"rendered":"http:\/\/www.shirtyletters.com\/?p=27"},"modified":"2014-09-18T10:27:25","modified_gmt":"2014-09-18T10:27:25","slug":"letter-to-john-barton-chairman-of-easyjet","status":"publish","type":"post","link":"http:\/\/shirtyletters.com\/?p=27","title":{"rendered":"Second letter to John Barton, Chairman of easyjet"},"content":{"rendered":"
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Dear Mr Barton,<\/p>\n

I wrote to the \u2018Customer Services\u2019 department of your airline almost three weeks ago and have not received a response to my serious questions let alone the courtesy of any sort of reply. \u00a0This I find contemptible.<\/p>\n

Back in April \/ May 2010 I had a most unsatisfactory experience with the same department in trying to claim a refund, that time by email, for overcharging me for baggage. Indeed I never received the eventual cursory \u00a38 refund offered. Matters appear not to have improved a jot.<\/p>\n

Admittedly, you were not in charge at that time. However, I would ask you now to investigate why I have had no answer to my letter of 4th inst. \u00a0Should they claim never to have received this, I will be happy to furnish you with a copy thereof.<\/p>\n

I gather that you are a member of Sunningdale and the R&A \u2013 we share a mutual friend in Minnow Powell. A few days ago you purchased over \u00a389,000 worth of shares in your company. I trust your confidence in the performance of the airline is not misplaced because to be honest, your customer services are a disgrace.<\/p>\n

Yours faithfully,<\/p>\n

A.J.P.( Jamie )Summers<\/p>\n

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Reply from John Barton, 22 July 2013:<\/p>\n

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Dear Mr Barton, I wrote to the \u2018Customer Services\u2019 department of your airline almost three weeks ago and have not received a response to my serious questions let alone the courtesy of any sort of reply. \u00a0This I find contemptible. Back in April \/ May 2010 I had a most unsatisfactory experience with the same … Continue reading Second letter to John Barton, Chairman of easyjet<\/span> →<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[5],"tags":[],"_links":{"self":[{"href":"http:\/\/shirtyletters.com\/index.php?rest_route=\/wp\/v2\/posts\/27"}],"collection":[{"href":"http:\/\/shirtyletters.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/shirtyletters.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/shirtyletters.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/shirtyletters.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=27"}],"version-history":[{"count":7,"href":"http:\/\/shirtyletters.com\/index.php?rest_route=\/wp\/v2\/posts\/27\/revisions"}],"predecessor-version":[{"id":70,"href":"http:\/\/shirtyletters.com\/index.php?rest_route=\/wp\/v2\/posts\/27\/revisions\/70"}],"wp:attachment":[{"href":"http:\/\/shirtyletters.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=27"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/shirtyletters.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=27"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/shirtyletters.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=27"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}